Field Service Technician

Company: Kane Partners LLC
Location: Indianapolis
Posted on: April 10, 2025

Job Description:

We are seeking a self-driven and proactive Field Service Technician to join our team. The role will involve significant travel to perform installations, start-ups, and service for Industrial Capital Equipment. The technician will be responsible for delivering exceptional service to customers, ensuring their needs are met, and contributing to customer satisfaction, retention, and company profitability.

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Key Responsibilities:

- Travel extensively to provide on-site support and service for customers by diagnosing equipment issues, testing systems, and implementing corrective solutions.

- Respond promptly to customer inquiries and technical service requests via phone and email.

- Install new equipment and perform start-up operations on customer sites to ensure proper setup and functionality.

- Maintain confidentiality of service-related information to protect customer trust and brand integrity.

- Organize daily work schedules to ensure efficiency and effective time management.

- Coordinate and plan travel arrangements for field assignments.

- Address customer complaints by identifying root causes, suggesting improvements, and recommending necessary system upgrades.

- Accurately document all service actions, including installation reports, logs, and other required forms.

- Assist in the Assembly Department during downtime, assembling machinery as needed.

- Foster positive customer relationships by providing high-quality service and maintaining clear communication.


Qualifications and Skills:

- High school diploma or GED required.

- Minimum of 2 years of experience in a field service role, with a strong background in machinery mechanics and electronics.

- Proficient in troubleshooting, testing, and repairing mechanical and electronic systems.

- Ability to adapt to flexible work schedules and shift changes as required.

- Capable of working independently and making decisions with minimal supervision.


If you are a motivated individual with a passion for delivering outstanding customer service and technical support, we encourage you to apply and be part of our growing team!

Keywords: Kane Partners LLC, Cincinnati , Field Service Technician, IT / Software / Systems , Indianapolis, Ohio