Head of Treasury Strategic Solutions Client Support

Company: Us Bank
Location: Cincinnati
Posted on: March 25, 2025

Job Description:

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.Job DescriptionAbout the teamThe Treasury Strategic Solutions Client Support team in U.S. Bank's Treasury Client Onboarding and Servicing (TCOS) organization handles a small but expanding range of our most complex treasury solutions, largely provided through external vendors. Their main responsibilities include ensuring a highly positive experience for clients during onboarding, rapidly addressing any issues that arise after onboarding, and escalating problems related to vendors to the appropriate internal teams. Their ultimate goal is to maintain high client satisfaction throughout the client's relationship with the bank to encourage ongoing growth and partnership.About the jobAs the Head of Treasury Strategic Solutions Client Support, your responsibilities encompass a broad range of leadership and strategic roles:

• Leadership and Team Management: You will lead a team of approximately 60 members located across the U.S. and Poland. Your leadership will focus on onboarding and servicing complex, highly customizable products that are challenging to standardize. You will guide the team through significant reorganization and consolidation, adapting to new operational methods and strategies.
• Client Onboarding and Support: You are responsible for developing innovative onboarding and support strategies to accommodate the expanding portfolio of treasury strategic solutions. This involves ensuring a seamless transition and ongoing support for a diverse group of clients post-onboarding.
• Strategic Planning and Compliance: You will develop comprehensive business plans for the group and formulate policies to ensure all operations remain compliant with internal and external regulations.
• Operational Efficiency: Your role involves evaluating and enhancing operational methods to boost efficiency, effectiveness, productivity, and control within the team.
• Technology and Liaison: Managing adequate technology resources and serving as a liaison with other internal and external groups is crucial to facilitate smooth operations and effective communication.This role is highly visible and requires close collaboration with executive product and business line leadership. You will represent the bank in high-profile client interactions, requiring a strong executive presence and exceptional problem-solving skills. Success in this role is heavily dependent on fostering strong, positive partnerships with product, sales, and other operational and enabling functions. Key success factors include a strong advocacy for the client experience, a passion for process improvement, robust communication and presentation skills, and the ability to build confidence and trust with both internal and external clients.Basic Qualifications
  • Bachelor's or master's degree, or equivalent work experience
  • 10 or more years of banking or other relevant experience
  • Five or more years of management experiencePreferred Skills/Experience
    • Expertise in Treasury Products: Deep understanding of complex and customized treasury solutions to effectively manage and support these products.
    • Client Relationship Management: Strong skills in building and maintaining relationships with high-value clients, ensuring their needs are met with tailored solutions.
    • Problem-Solving: Ability to quickly identify and resolve issues post-onboarding, particularly those that can be managed internally.
    • Vendor Management: Skills in coordinating and escalating issues to third-party vendors and internal product partners effectively. (Experience with data integration through APIs and file transmissions is preferred)
    • Leadership: Experience in leading teams, guiding them to meet aggressive timelines and deliver a positive client onboarding experience.
    • Communication and Presentation: Excellent communication and presentation skills to engage and influence stakeholders at all levels, including senior and executive management.
    • Strategic Thinking: Capability to strategize for long-term client satisfaction and relationship growth throughout the client lifecycle.
    • Change Management: Proficiency in managing changes within the team and processes to ensure smooth transitions and minimal disruption, adapting effectively to new strategies or tools.Location Expectations:The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.Benefits:Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
      • Healthcare (medical, dental, vision)
      • Basic term and optional term life insurance
      • Short-term and long-term disability
      • Pregnancy disability and parental leave
      • 401(k) and employer-funded retirement plan
      • Paid vacation (from two to five weeks depending on salary grade and tenure)
      • Up to 11 paid holiday opportunities
      • Adoption assistance
      • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by lawEEO is the LawU.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.E-VerifyU.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $170,255.00 - $200,300.00 - $220,330.00
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